Borrower

Yes. Just call us on 0333 414 1494, give us your new bank sort code and account number and we will do the rest.
You can also email at lendcoservicing@lendco.co.uk
We’ll need at least 10 working days before your payment is due so we can make the change in time.

You can change your direct debit payment date to any day within your current month of payment.
But you can’t change:
– Within 10 working days of the next payment date
– To the next month so you skip a month
– Your first payment
Additional interest payments are charged to some accounts, but we’ll let you know if this applies to your account before we make the change.
Just email us at lendcoservicing@lendco.co.uk to make a request.

If you’re having difficulty making payments or are worried about making payments please call us on 0333 414 1494 so we can help you.

Adding or removing someone from your mortgage without increasing the amount you’ve borrowed is called a Transfer of Equity. We’re happy to review these requests.

Get in touch to find out more by calling us on 0333 414 1494 or email us at lendcoservicing@lendco.co.uk

If your account was up to date and not in arrears at the time you took your payment holiday, we will not report these as missed payments to credit reference. However, if you agree any new arrangements with us, this may affect your credit score.

We can send you 1 free redemption statement, but any additional requests will be charged at £25 each. We also send you a redemption statement with your mortgage statement each year.

Just give us a call on 0333 414 1494 or send an email to us at lendcoservicing@lendco.co.uk

Yes, if no solicitors involved then we would require evidence for the source of funds for normal Anti Money Laundry checks.

The directors named on your account must match the directors named on Companies House at all times throughout the loan. If changes to the directors of the company are planned, the new director must call us so we can undertake the appropriate checks. We’ll also need certified proof of ID and proof of address of the proposed director(s).
Please note, if you’re removed as a director, your personal guarantee still remains valid.

Unfortunately, not. Our mortgages and loans don’t have this feature available.

Unfortunately, not. Our mortgages and loans don’t have this feature available
We’ll do our best to respond to the request as quickly as we can but please allow 10 working days from when we receive the information.

We’re always keen to help you with any queries or questions. Drop us an email, write us a letter or pick up the phone:

Email us at lendcoservicing@lendco.co.uk

We do our best to reply to emails as soon as we can but please allow 72 hours.

Write to us at Lendco limited, 33 Gracechurch Street, London, EC3V 0BT
Call us on 0333 414 1494.

For mortgages completed after 1 December 2021 call the number above. Any loans completed prior to this, please call 0330 053 6827.

All calls are recorded, and we’re open Monday to Friday 9am – 5:30pm, but not on bank holidays.

Our aim is to always provide a level of service that goes beyond your expectations. However, if you have a complaint, we’ll work with you to find a suitable solution and improve our service for everybody.

You can call us on 0333 414 1494.

Yes, we can provide these for you but do charge £15 for each statement you request.
Just give us a call on 0333 414 1494 or, send an email to us at lendcoservicing@lendco.co.uk

Our Tariff of Charges has all you need to know about our fees and charges. Give us a call on 0333 414 1494 if you’ve any questions.

Yes. Please get in touch so we can explain how to do this.

Yes. We charge interest on the outstanding balance and apply it to your balance monthly. Interest is charged at your current interest rate and must be repaid within your current mortgage term.

Interest is charged monthly.

With a repayment mortgage, every month you pay back both the interest on your mortgage AND some of the loan itself.
With an interest-only mortgage, you only pay back the interest on your loan. This means your monthly payments are much lower, but you will still need to pay off the loan at the end of the mortgage term.

Yes, we are part of the government scheme ‘Breathing Space’ that allows you time to get debt advice and find a solution to help you resolve your debt. You can find out more about the scheme here.