Lendco Ltd aims to provide all clients with the highest standard of service, however, there may be an occasion when you wish to register a complaint.

The information below confirms to you how to register a complaint, and the process we follow to look to resolve the issue.

How to register a complaint:

By phone: (020) 3955 5500 and explain you wish to make a complaint.

By email: Complaints@Lendco.co.uk

By post:

Complaints Department Lendco

70 Mark Lane

London

EC3R 7NQ

How will we handle and seek to resolve your complaint?

Our aim is to handle your complaint promptly and fairly.

Once we are in receipt of your complaint, we will review it to see if it can be resolved within three business days.

If we are unable to do this, as the nature of your complaint may require us to investigate the matter in more detail, we will then write to you to confirm this.

This letter will be sent out within five working days of you registering your complaint with us. In this letter we will give you the name and contact details of the person who will be dealing with your complaint and keeping you updated with our progress.

4 weeks – Our aim is to resolve your complaint within this timeframe but if it is more complex and we require further investigations we will write to you and provide you with an update.

8 weeks – If our investigations are not concluded within 8 weeks, we will write to you explaining why we are not in a position to provide a final response letter and indicate when we expect to be able to do so

Final response letter – this will detail the outcome of our investigation or indeed what else is required to enable us to make a decision and we will supply you with the Financial Ombudsman Service’s contact details and a copy of their leaflet

Financial ombudsman Service

This is an independent and impartial service for consumers with unresolved complaints against firms, and this service is free of charge.

More information can be found on their website www.financial-ombudsman.org.uk or in the leaflet attached to your final response titled ‘Want to take your complaint further?’

March 2026